Financial terminology
Revenue
Income retained by the Group after deductions for VAT and players’ winnings
Like-for-like
Excludes club openings, closures and relocations; and changes to gaming taxation
EBITDA
Earnings before interest, tax, depreciation, amortisation and exceptional items
Operating margin
Operating profit expressed as a percentage of revenue
KPI terminology
Customers
Unique customers visiting a bingo club or casino or operating an online account in the 12-month period
Customer visits
Individual customer visits to bingo clubs and casinos
Spend per visit
Revenue divided by customer visits
Cross-channel crossover
Percentage of venues' customers who are also digital customers
Gaming industry terminology
Adult gaming centre
A licensed gaming machines arcade
Alderney Gambling Control Commission
The body responsible for the regulation of eGambling in the states of Alderney
Gambling Commission
The governing body for all sectors of gambling in Great Britain, with the exception of the National Lottery and spread betting
GamCare
A charitable organisation that provides counselling and other services to those with gambling-related problems
Interval games
Automated game of bingo played in a licensed club
Mecca Max
Portable hand-held electronic bingo terminal available in Mecca's venues
Main stage bingo
Traditional game of bingo played in a licensed club
Pari-mutuel gaming
Gaming where players compete with each other to win prizes. The house may take a fee for organising the game but does not participate actively. Also called ‘player-to-player’ gaming
Digital gaming and betting
Gambling services offered to customers via the internet and mobile phone
Responsible Gambling Trust
A charitable organisation that funds treatment, education and research related to problem gambling and which was formed following the merger of The GREaT Foundation and the Responsible Gambling Fund
Ticket in Ticket Out (TiTo)
This is a technology used in modernslot machines whereby the machine prints out a barcoded slip of paper which can then either be redeemed for cash or inserted for play into other TiTo machines
